All program, product and service fees paid to the OVC are non-refundable unless specifically stipulated as refundable.
All application fees paid to OVC for any services rendered by OVC on behalf of an Applicant are non-refundable and non-transferable.
OVC accepts instructions from the Applicant only on the following terms and conditions:-
1. THIRD PARTY SERVICE PROVIDERS
1.1. OVC provides Applicants with travel and/or other services either itself or acting as an agent for Principals engaged in or associated with the travel industry, such as airlines and other third party service providers which include but shall not be limited to visa agents, study and work programmes, employment agents and couriers etc. (collectively referred to as “the Principal”). OVC represents the Principal as agent only and accordingly accepts no liability for any act, omission, default or neglect of the Principal or their servants and agents for any injury, damage or loss to persons or goods whatsoever and howsoever the same may be caused and OVC does not warrant, and is in no way responsible for the accuracy of any information given or statement made by OVC’s servants and agents or given or made by the Principal or their servants or agents.
1.2. The contract in use by the Principal shall constitute the sole contract between the Principal and the Applicant and any right of recourse the Applicant may have, will be solely against the Principal. OVC will provide the identity and terms and conditions (or access thereto) of all the Principals relevant to the service being provided for the Applicant. It’s the Applicant’s responsibility to familiarise himself/herself with such terms and conditions.
1.3. In the event that OVC accepts payment on behalf of a Principal, the payment will be forwarded by OVC to the Principal and OVC shall not be liable for such payment if the Principal defaults in any way.
1.4. OVC shall not be responsible for mediating between the Principal and the Applicant or the Applicant’s representatives.
2. NO LIABILITIES FOR DELAYS AND CANCELLATIONS
2.1. OVC will not be responsible for any loss or damage caused as a result of the cancellation of journeys, deviations, delays in issuance or replacement of visas or in transport or in the start dates of an Applicant’s study or employment agreement or where no work is offered as part of the study programme or where contracts are cancelled by Principals, or failure to provide seats, berths or facilities for carrying or storing luggage or for failure to provide accommodation, howsoever the same may arise.
2.2. OVC will not be liable in the event of any alteration or change of any kind made by any of the Principals following the acceptance of any contract by them. Applicants are responsible for any increase in charges which the Principals may be entitled to require.
OVC will negotiate all tickets, bookings, reservations and contracts with Principals only on payment to OVC of a deposit. Such deposit will be accepted in part payment of the total costs incurred by the Applicant, but receipt of a deposit does not constitute acceptance of any booking or contract. In the event of any Principal cancelling any arrangement made on behalf of the Applicant, OVC’s liability to refund the amount of any deposit paid by the Applicant to the agent, shall be subject to a deduction of such sums, if any, as the Principal may be entitled to be paid.
4.1. The decision to grant or deny the application for a visa is a decision of the Embassy or Consulate to which the application is made, and as such is outside the control of OVC.
4.2. The responsibility for and accuracy of the information contained in the visa application is solely that of the Applicant.
4.3. Visa information requirements, visa fees and visa issuing times are subject to change by foreign governments without notice, so OVC does not assume responsibility for the accuracy of the information provided. It is the applicant's responsibility to contact the respective visa issuing authorities to make sure that they have sufficient time, money and documentation to successfully apply for their visa.
4.4. All charges are the responsibility of the Applicant and are due and payable immediately. In the case of a cancellation a service fee will be charged unless the visa was already processed by the embassy, in which case the fees are non-refundable. OVC does not assume liability for delayed, lost or stolen visas and/or passports.
4.5 The OVC does not recommend you purchase your airfare prior to successfully obtaining all necessary visas. Should you choose to purchase your airfare prior to successfully obtaining all necessary visas, the OVC will not be held responsible for any associated costs or delays.
5.1. Any cancellation made by the Applicant must be in writing and the Applicant shall be liable for all expenses incurred by the Applicant in respect of making the bookings and cancelling the same and for which all payments which the Principals may lawfully require by reason of the cancellation.
5.2. All program, product and service fees paid to the OVC are non-refundable unless specifically stipulated as refundable. In the case of a refund, OVC shall repay to the Applicant any monies held by OVC after deducting the said expenses and payments and in any event shall not be required to make repayment until OVC has received payment from the Principal of such monies as may be due to the Applicant following such cancellation.
5.3. All application fees paid to OVC for any services rendered by OVC on behalf of an Applicant are non-refundable and non-transferable.
6. RIGHT TO MODIFY ARRANGEMENTS
OVC reserves the right to modify any arrangements required by or made on behalf of the Applicant and to cancel the same without notice
7. TRAVEL INSURANCE
7.1 All applicants need to understand that OVC cannot be held responsible for any medically or other related circumstances that might occur and that it is the applicant's responsibility to make sure that they have adequate insurance cover.
7.2 The applicant understands that the OVC consultant is not responsible to explain non-OVC products to them, such as credit card insurance with their bank. The applicant also understands that if they choose to decline the travel insurance offered to them, OVC cannot be held liable or assist with any insurance related incidents.
7.3 The applicant understands that OVC Pty Ltd is in no way responsible for the actions or debt of any listed OVC franchise. Each OVC Franchise is operated as a separate business and is held directly responsible for their actions and debt.
Each OVC office operates independently and separately under a franchise agreement. Make sure you are issued with an official OVC electronic receipt and only pay into the official OVC bank account. The franchisor, OVC Pty Ltd is not responsible for the actions or debt of any of the listed OVC Franchise offices or franchise personnel.